Practical CRM: Recent Comments

Comment on Should You "Fix" Your CRM or Start From Scratch?

software developers — Tue, 08 Dec 2009 09:51:01 GMT

Interesting,

Thanks for sharing,

Keep up the good work

Comment on Is Implementing a CRM Project Really That Different

Jim Berkowitz — Fri, 06 Nov 2009 21:26:03 GMT

I agree with you that successfully implementing CRM is much different then Accounting etc. In most other types of business software; once the software is installed and running, half the battle is over - either business processes do not need to be implemented (ex. business productivity software) or the processes are already imbedded in the software (accounting) - CRM on the other had requires a fair amount of process building - "out of the box" it's just a glorified database. Setting it up to make people more effective and efficient in their jobs requires planning and execution that unfortunately is often not planned (i.e. budgeted) for - that's why so many CRM projects fail (don't result in a meaningful ROI.

Comment on Integrating CRM to Social Networking Not a Reality Just Yet

Greg Walsh — Wed, 09 Sep 2009 21:43:49 GMT

Hey Danny...

You may want to check out the follwoing URL...a biz contact of mine has started up this service.

You guys may have common professional interests to explore.

http://www.service-push.com/

Let me know I'll set up a meeting.

Cya...Greg

Comment on Is “Everyone” Really Moving to Hosted CRM?

Danny Estrada — Thu, 27 Aug 2009 03:33:55 GMT

I wouldn't say that I had a "horrible" experience with the selling process but the process itself doesn't lend itself to the natural process which leads to a better decision making process for how to do CRM and get it right. As a long time implementer I would hate to hear that the proper adoption took years to achieve. The point in writing that article was to warn people that there is nothing wrong with taking your time in the selection process. I am happy that you have a solution you are happy with...many people don't.

Comment on Is “Everyone” Really Moving to Hosted CRM?

Hana — Fri, 14 Aug 2009 21:05:37 GMT

I am sorry to hear you had such a horrible experience with just the selling process of the hosted CRM. My company uses online CRM for about 7 years now and we went through lots of changes and compromises to get to the point when we feel comfortable using it and finally making sure we are making the most out of it.

Comment on Corporate Darwinism Rules in 2009!

Lisa — Wed, 05 Aug 2009 13:45:44 GMT

Thanks for this. It really helped me out!

Comment on Is Your CRM Turning You Into A Commodity?

Jon — Sun, 15 Feb 2009 18:37:14 GMT

When presentations and proposals are completed the solution is an afterthought because the “sale” has really become about the people involved in helping the prospective customer reach their goals and not the product stack being proposed.